Working at Adwanted UK
We are the UK media industry's number one destination for media data, planning tools, market insight, news and conferences. Our client base covers the media and advertising industry from media owners and media agencies to TV tech companies and creative agencies.
We are an established but forward thinking company that believes in a welcoming, fun, relaxed working environment. Our emphasis is on teamwork, development, respect and great customer service. Most jobs are advertised internally first and we have a very high staff retention rate.
We like people who continue to learn, so whether you prefer traditional courses, online learning or any other means, Adwanted UK will support your advancement.
We are located on St Martins Lane, in Covent Garden, perfectly positioned for great cafes, pubs, restaurants and shops with excellent transport links. If you prefer to cycle, there's room for your bike.
Our profitable business is well-established but privately owned, and highly respected with the media industry. Join us to be part of the continuing journey!
We offer
Current positions
Client Service Executive - Audio
Hybrid/Flexible Working – 3 days per week in the office in St Martin's Lane, London
Application to: jobs@uk.adwanted.com
About the Role
The Clients Service Executive – Audio is an excellent opportunity for a second jobber with previous experience in advertising/media. With great analytical and numeracy skills, this person will be part of the team working across our audio products and looking after our clients, to create an unparalleled customer experience. Working on the helpdesk, you will be personable, engaging, polite, interested and keen to ensure that clients queries are resolved quickly and efficiently. Hardworking and team orientated, you will thrive working in a friendly client focussed team.
Who we are
We are the UK media industry's number one destination for media data, planning tools, market insight, news and conferences. Our client base covers the media and advertising industry from media owners and media agencies to TV tech companies and creative agencies
We are an established but forward-thinking company that believes in a welcoming, fun, relaxed working environment. Our emphasis is on teamwork, development, respect and great customer service. Most jobs are advertised internally first, and we have a very high staff retention rate.
We like people who continue to learn, so whether you prefer traditional courses, online learning or any other means, Adwanted UK will support your advancement
We are located on St Martins Lane, in Covent Garden, perfectly positioned for great cafes, pubs, restaurants and shops with excellent transport links. If you prefer to cycle, there's room for your bike.
Our profitable business is well-established but privately owned, and highly respected with the media industry. Join us to be part of the continuing journey!
AudioTrack is a joint venture between Adwanted UK and Peach. Adwanted UK’s expertise in audio advertising, trading and copy distribution has been established over 3 decades. Launched in 2016, AudioTrack is the dedicated audio distribution service and powered by J-ET, the radio industry's trading system, launched in 2001. AudioTrack ensures the successful delivery of audio ads to all the radio stations and audio platforms that need it. AudioTrack reduces administration and drives efficiencies, supported by unrivalled client servicing from our fantastic, expert team. In 2023 Digital AudioTrack was launched to deliver audio to all digital platforms exactly when, where and how needed, via VAST technology. Our complimentary service, and newest product – AudioLab - offers unprecedented controls for the media buyer and/or their clients.
Adwanted is a Global AdTech, AdData and AdContent company, with headquarters in the UK, USA, France.
Key Responsibilities
- Day to day support of J-ET and AudioTrack helpdesks, ensuring that all helpdesk calls and incoming emails are acted upon in a timely manner for AT and Copy+, mtinfo updated with relevant details and communicating feedback to team.
- Liaising with media and creative agencies, sales houses, media owners & broadcasters. incorporating all aspects of client servicing – including setting up and training new companies and users. Building and maintaining excellent relationships with all contacts across J-ET and AT.
- Back-up responsibility for playout process including QCing, checking audio has been successfully sent, troubleshooting when needed, and recording invoice info.
- Support team in maintaining and improving database accuracy alongside the team. Assist with data checks and sending of regular client reports when needed.
- Back-up responsibility for AT team for administration of creative, production house and delivery point contact management, dealing with all change requests, email bounce backs and DP changes and new DPs and PHs using AT front-end and SQL where necessary.
- Support the weekly log loading process, dealing with issues, managing CIs or any extra processing. Continue to look at ways in which to improve efficiencies. Ensure that relevant communications are sent out e.g. Sales Point Logs Checks.
- To provide J-ET training sessions for users and ensure that all relevant training material is kept updated
- Presenting AT demonstrations and AT training sessions as and when required alongside other CS team members.
- Support manager with identifying and targeting new business opportunities for J-ET and AT in order to meet targets set.
- Liaise with Sales Ledger Clerk, to raise, process and check AT related invoices on a weekly basis ensuring is correct and up to date and invoiced to clients on a timely basis.
- Contribute to the specification, design and testing for J-ET and AT new product development and enhancements.
- Analyse ways in which to further improve day-to-day working processes.
- Feedback information to J-ET/AT development team regarding potential improvements and developments for the system.
- Update Egg with any changes or additions to J-ET, Copy+ and AT Contacts.
- Update mtinfo with all client comms.d.
What you will have
- You will be a confident and outgoing individual, who presents both themself and concepts and ideas well, with previous experience of presenting to others.
- Numerate with an ability to analyse and interpret data and understand audience measurement calculations.
- A love all things software and systems and the ability to learn new systems and processes quickly, and able to demonstrate that.
- Previous experience of working with business clients, and strong communications skills, both verbal and written are a must.
- Excellent attention to detail, is essential – along with the ability to prioritise and problem solve.
- An excellent attitude to working as part of a team.
- Knowledge of the media industry and the data that is used by advertisers, brands and media planners/buyers would be advantageous.
- Experience of Hubspot CRM and Sales tools would be helpful, but not essential.
- Educated to a minimum of Level 3 qualifications (e.g. A Levels) is required with GCSEs in Maths and English at grade B/6 and above. Degree in an appropriate subject would be an advantage.
What we Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to work on ground breaking projects in the Audio advertising indust
Why Join Us?
At Adwanted Group, we value a welcoming, fun, relaxed working environment. Our emphasis is on teamwork, development, respect, and great customer service. We like people who continue to learn, so whether you prefer traditional courses, online learning, or any other means, Adwanted will support your advancement.
We are located on St. Martin’s Lane, in Covent Garden, perfectly positioned for great cafes, pubs, restaurants and shops with excellent transport links. If you prefer to cycle, there's room for your bike.
Equal opportunity is our keystone, and we believe that our differences are our strength! We are committed to cultural, ethnic, and social diversity within our teams, believing that everyone deserves fair treatment and equal opportunities, regardless of sexual orientation, gender identity, origin, religion or belief, marital status, pregnancy or maternity, age or disability.