Working at Adwanted UK
We are the UK media industry's number one destination for media data, planning tools, market insight, news and conferences. Our client base covers the media and advertising industry from media owners and media agencies to TV tech companies and creative agencies.
We are an established but forward thinking company that believes in a welcoming, fun, relaxed working environment. Our emphasis is on teamwork, development, respect and great customer service. Most jobs are advertised internally first and we have a very high staff retention rate.
Equal opportunity is our keystone, and we believe that our differences are our strength! We are committed to cultural, ethnic, and social diversity within our teams, believing that everyone deserves fair treatment and equal opportunities, regardless of sexual orientation, gender identity, origin, religion or belief, marital status, pregnancy or maternity, age or disability.
We like people who continue to learn, so whether you prefer traditional courses, online learning or any other means, Adwanted UK will support your advancement.
We are located on St Martins Lane, in Covent Garden, perfectly positioned for great cafes, pubs, restaurants and shops with excellent transport links. If you prefer to cycle, there's room for your bike.
Our profitable business is well-established but privately owned, and highly respected with the media industry. Join us to be part of the continuing journey!
We offer
- Competitive salary
- 35 hour working week
- 25 days holiday (pro-rata if you join mid-year)
- Private health cover
- Permanent health insurance (income protection)
- Pension scheme
- Cycle to Work Scheme
- Comprehensive worldwide travel insurance
- Interest-free travel season ticket loan
- Learning & development opportunities
Current positions
Client Training and Administration Executive
Hybrid/Flexible Working – 3 days per week in the office in St Martin's Lane, London
Application to: jobs@uk.adwanted.com
Job Overview
This Client Training and Administration Exec position offers an exciting opportunity to work in a market leading media company and contribute to the success of top-tier brands through innovative advertising and content solutions. If you are a highly motivated and results-driven individual with a passion for technology which supports advertisers to reach their audience, we would love you to join our dynamic team.
Responsibilities
- Comprehensively learn the Adwanted Connected and SRDS BRAD products and provide training to our clients both remotely and in-person.
- Build and maintain strong working relationships with our training contacts with regular contact throughout the year.
- Develop and deliver the annual training plan to ensure training targets are met to guarantee business retention.
- Analyse and report on client usage, identify potential issues and take steps to resolve through additional support and training.
- Be the first port of call for client queries and provide support to Helpdesk, understanding when to escalate.
- Provide client feedback to our product managers and log tickets when necessary.
- Ensure security of data by managing the correct level of access for all clients.
- Work throughout the year with our partner, The Media Knowledge Company, to coordinate Adwanted’s involvement in the organisation and delivery of the Media Mind competition
- Provide year-round support for the organisation of the Adwanted Media Research Awards.
Career Progression
- Potential career progression includes development to account management and opportunities to sell directly to prospective clients.
- On the job training and mentoring will ensure success.
Qualifications & Experience:
- You will be a confident and outgoing individual, who presents both themself and concepts and ideas well
- Previous experience of presenting to others ideally in a training environment, would be an advantage.
- You will be numerate with an ability to analyse and interpret data to find stories that will be of interest and helpful to our clients.
- A love all things software and systems and the ability to learn new systems and processes quickly will be fundamental to success in this role
- Previous experience of working with the public or clients would be an advantage, and strong communications skills, both verbal and written are a must
- Excellent organisation skills and attention to detail, with the ability to demonstrate this, is essential – along with the ability to prioritise and problem solve
- This role requires someone who thrives on working as part of a team.
- Knowledge of the advertising and media industry and the data that is used would be an advantage.
- Experience of Hubspot CRM and Sales tools would be helpful, but not essential
What we Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
Why Join Us?
Adwanted brings data, content and software solutions to the media industry, working with the UK’s largest advertising players in the business.
The team is relaxed, sociable and welcoming – and our casual dress code helps foster that environment. The company is small enough to mean we work openly with all areas of the business (our events, marketing, data, commercial, IT, news and management teams) – but we’re big enough to have appropriate tools and processes in place to make your work easier, more productive and more enjoyable. You’ll get a laptop with peripherals to suit your way of working.
We have a generous budget for employee education – so whether online learning or traditional courses help you best, or you’d just prefer to trawl Amazon for books to help you learn, Adwanted UK will support your career development.
We will never hold you back from taking on more responsibility if you are capable.
Adwanted UK is located a couple of minutes’ walk from Leicester Square and Covent Garden. We are perfectly positioned for the cafés, pubs, restaurants and shops, with great tube, bus and rail links. Or if you would prefer to cycle, there’s room for your bike. Our profitable business is well-established but privately owned – and highly respected within the media industry. Join us to be part of the continuing journey! .