Working at Adwanted UK
We are the UK media industry's number one destination for media data, planning tools, market insight, news and conferences. Our client base covers the media and advertising industry from media owners and media agencies to TV tech companies and creative agencies.
We are an established but forward thinking company that believes in a welcoming, fun, relaxed working environment. Our emphasis is on teamwork, development, respect and great customer service. Most jobs are advertised internally first and we have a very high staff retention rate.
Equal opportunity is our keystone, and we believe that our differences are our strength! We are committed to cultural, ethnic, and social diversity within our teams, believing that everyone deserves fair treatment and equal opportunities, regardless of sexual orientation, gender identity, origin, religion or belief, marital status, pregnancy or maternity, age or disability.
We like people who continue to learn, so whether you prefer traditional courses, online learning or any other means, Adwanted UK will support your advancement.
We are located on St Martins Lane, in Covent Garden, perfectly positioned for great cafes, pubs, restaurants and shops with excellent transport links. If you prefer to cycle, there's room for your bike.
Our profitable business is well-established but privately owned, and highly respected with the media industry. Join us to be part of the continuing journey!
We offer
- Competitive salary
- 35 hour working week
- 25 days holiday (pro-rata if you join mid-year)
- Private health cover
- Permanent health insurance (income protection)
- Pension scheme
- Cycle to Work Scheme
- Comprehensive worldwide travel insurance
- Interest-free travel season ticket loan
- Learning & development opportunities
Current positions
Client Service Apprentice-Audio
Hybrid/Flexible Working – 3 days per week in the office in St Martin's Lane, London
Application to: jobs@uk.adwanted.com
Job Overview
This Client Service Apprentice position is an excellent opportunity for a bright, analytical and numerical Client Service Apprentice to support the busy audio help desk team across all aspects of our core audio products - AudioTrack & J-ET. Our products and the support team are highly regarded by our clients, many of whom use the help desk service on a daily basis.
As you progress through your apprenticeship, there will be opportunities to widen your skills. If you are a highly motivated and results-driven individual with a passion for technology, we would love you to join our hardworking, dedicated and lively team.
Responsiilities
- Learn AudioTrack, J-ET and our other audio products comprehensively.
- Day to day support across the audio helpdesk. Ensuring that all helpdesk calls and incoming emails are acted upon in a timely manner.
- Develop, grow and maintain strong working relationships with all clients.
- Liaise with our client’s tech partners whose systems integrate with our products.
- Maintain the internal client management system and log all helpdesk calls and emails.
- Share your ideas and proactively contribute to marketing and client communications.
- Analyse and report on key metrics including system usage and helpdesk volumes.
- Load weekly and ad-hoc data files provided by radio stations using automated processes, troubleshoot where the files contain incorrect data and liaise with the stations to provide new files.
- Be involved in the testing of new product developments and enhancements.
- Support the team in maintaining databases.
- Replicate customer-reported issues, capturing and recording necessary information.
- Identify and escalate priority issues.
- Report software bugs/faults, liaise with developers and conduct testing to ensure these are resolved.
Career Progression
- Potential career progression includes developing both your client and software support skills. With opportunities to progress into more senior client service roles that include account management, user training and client onboarding. Alternatively, you might focus on software support and data skills and progress into a more data focussed role, learning SQL and API skills.
About You
- You will be a confident and outgoing individual, who presents both themself and concepts and ideas well. Previous experience of presenting to others, would be an advantage.
- You will be numerate with an ability to analyse and interpret data and understand audience measurement calculations.
- A love of all things software and systems and the ability to learn new systems and processes quickly will be fundamental to success in this role.
- Previous experience of working with the public or clients would be an advantage, and strong communications skills, both verbal and written are a must.
- Excellent attention to detail, with the ability to demonstrate this, is essential – along with the ability to prioritise and problem solve.
- This role requires someone who thrives on working as part of a team.
- Knowledge of the media industry and the data that is used would be an advantage.
- Experience of Hubspot CRM and Sales tools would be helpful, but not essential.
- Educated to a minimum of Level 3 qualifications (e.g. A Levels) is required with GCSEs in Maths and English at grade B/6 and above.
What we Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
Why Join Us?
Adwanted brings data, content and software solutions to the media industry, working with the UK’s largest advertising players in the business.
The team is relaxed, sociable and welcoming – and our casual dress code helps foster that environment. The company is small enough to mean we work openly with all areas of the business (our events, marketing, data, commercial, IT, news and management teams) – but we’re big enough to have appropriate tools and processes in place to make your work easier, more productive and more enjoyable. You’ll get a laptop with peripherals to suit your way of working.
We have a generous budget for employee education – so whether online learning or traditional courses help you best, or you’d just prefer to trawl Amazon for books to help you learn, Adwanted UK will support your career development.
We will never hold you back from taking on more responsibility if you are capable.
Adwanted UK is located a couple of minutes’ walk from Leicester Square and Covent Garden. We are perfectly positioned for the cafés, pubs, restaurants and shops, with great tube, bus and rail links. Or if you would prefer to cycle, there’s room for your bike. Our profitable business is well-established but privately owned – and highly respected within the media industry. Join us to be part of the continuing journey! .