Working at Adwanted UK
We are the UK media industry's number one destination for media data, planning tools, market insight, news and conferences. Our client base covers the media and advertising industry from media owners and media agencies to TV tech companies and creative agencies.
We are an established but forward thinking company that believes in a welcoming, fun, relaxed working environment. Our emphasis is on teamwork, development, respect and great customer service. Most jobs are advertised internally first and we have a very high staff retention rate.
We like people who continue to learn, so whether you prefer traditional courses, online learning or any other means, Adwanted UK will support your advancement.
We are located on St Martins Lane, in Covent Garden, perfectly positioned for great cafes, pubs, restaurants and shops with excellent transport links. If you prefer to cycle, there's room for your bike.
Our profitable business is well-established but privately owned, and highly respected with the media industry. Join us to be part of the continuing journey!
We offer
Current positions
Strategic Account Manager
Hybrid/Flexible Working – 3 days per week in the office in St Martin's Lane, London
Application to: jobs@uk.adwanted.com
Job Overview
We are seeking a dynamic and experienced Strategic Account Manager to work across our audio products. The ideal candidate will be responsible for developing strong relationships with clients at a senior level, understanding their business needs, and identifying opportunities to expand our products and services within their organisations. The Strategic Account Manager will serve as the primary point of contact for key accounts, ensuring high customer satisfaction and retention.
Responsibilities
- Develop and maintain relationships with key clients.
- Develop and maintain an understanding of the key users and functionality of our audio products
- Understand the business goals and needs of each client and work collaboratively to ensure they are getting the most from our audio products
- Identify opportunities for upselling, cross-selling, and introducing new products/services
- Monitor system usage, track key metrics, and provide regular reports to be used internally
- Manage annual rate increases and any related negotiations
- Monitor client spend for our transactional revenue products and adjust commercial strategies when needed
- Help to set revenue targets at client and product level
- Refine the ratecards for our transactional revenue products
- Stay up-to-date on industry trends, competitor activities, and market developments to provide insights and recommendations
- Proactively address any customer issues or escalations to ensure high customer satisfaction and retention rates
- Regularly attend industry events to cultivate strong relationships with both current and prospective clients
- Work closely with the CS Manager to gain an understanding of the day-to-day helpdesk operations and work to address any client pain points
Qualifications & Experience:
- Proven experience in strategic account management, business development, or sales roles in the advertising industry. Experience in an agency or ad tech environment preferred. Experience in the audio industry preferred
- Friendly and outgoing with strong communication, negotiation, and presentation skills
- Excellent relationship-building and customer service abilities
- Proven ability to build trusted client relationships with stakeholders at all levels within an organisation
- Negotiation and conflict resolution skills
- Ability to analyse data, identify trends, and develop actionable insights
- Ability to be flexible by adapting quickly to changing priorities, new approaches and methods
- Knowledge of industry trends, market dynamics, and competitive landscape
- Strategic thinking and problem-solving skills
What we Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to work on ground breaking projects in the Audio advertising industry
Why Join Us?
At Adwanted UK, we value a welcoming, fun, relaxed working environment. Our emphasis is on teamwork, development, respect, and great customer service. We like people who continue to learn, so whether you prefer traditional courses, online learning, or any other means, Adwanted will support your advancement.
We are located on St. Martin’s Lane, in Covent Garden, perfectly positioned for great cafes, pubs, restaurants and shops with excellent transport links. If you prefer to cycle, there's room for your bike.
Equal opportunity is our keystone, and we believe that our differences are our strength! We are committed to cultural, ethnic, and social diversity within our teams, believing that everyone deserves fair treatment and equal opportunities, regardless of sexual orientation, gender identity, origin, religion or belief, marital status, pregnancy or maternity, age or disability.